Shipping policy
Shipping Policy
At CapsuleCollects, we aim to deliver your orders quickly, safely, and reliably. This Shipping Policy outlines how we handle order processing, shipping, and delivery.
Shipping Partner
We proudly ship all orders through our trusted logistics partner, Delhivery, ensuring efficient and secure delivery across India.
Order Processing Time
• Orders are processed within 1–2 business days after payment confirmation
• Orders are not processed on Sundays or public holidays
• You will receive a confirmation email once your order has been shipped
Estimated Delivery Time
• Metro Cities: 3–5 business days
• Other Locations: 5–7 business days
• Delivery times may vary depending on your location and external factors such as weather or courier delays
Shipping Charges
• We offer Free Shipping on all prepaid orders
• A small shipping fee may apply to Cash on Delivery (COD) orders (if available)
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to track your order in real-time through Delhivery’s tracking system.
Delays & Issues
While we strive to deliver on time, delays may occur due to:
• High order volumes
• Logistics issues beyond our control
• Incorrect or incomplete shipping details
CapsuleCollects is not responsible for delays caused by courier partners, but we will assist you in resolving any issues.
Incorrect Address
Please ensure that your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by customers.
Damaged or Lost Packages
If your package is lost or arrives damaged:
• Contact us within 48 hours of delivery
• Email us at care@capsulecollects.com with your order details and photos (if applicable)
We will work with Delhivery to resolve the issue and provide a suitable solution.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
📧 care@capsulecollects.com
Thank you for choosing CapsuleCollects. We appreciate your trust and support.