Refund policy
Return & Refund Policy
At CapsuleCollects, we stand behind the quality of our products and want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.
7-Day Return Policy
We offer a 7-day return window from the date of delivery. To be eligible for a return:
• The item must be unused and in the same condition that you received it
• It must be in the original packaging
• Proof of purchase (order number or receipt) is required
How to Initiate a Return
To request a return, please email us at care@capsulecollects.com within 7 days of receiving your order. Include:
• Your order number
• Reason for return
• Photos (if the item is damaged or defective)
Our support team will review your request and provide further instructions.
Refunds
Once your return is received and inspected:
• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within 5–7 business days
Please note: Shipping fees (if any) are non-refundable.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost.
Non-Returnable Items
Certain items may not be eligible for return, including:
• Used or damaged items (not due to our error)
• Items returned after the 7-day period
Late or Missing Refunds
If you haven’t received your refund yet:
• Check your bank account again
• Contact your credit card company (processing time may vary)
• If you still have not received your refund, please contact us at care@capsulecollects.com
Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at:
📧 care@capsulecollects.com
Thank you for shopping with CapsuleCollects. Your satisfaction is our priority.